RubyMB
  • Introduction
    • What is RubyMB?
    • Concepts
    • Get started
    • Community & support
  • Help & Faq
    • How do I contact support?
    • How do I report bugs?
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  • How do I contact support?
  • When will I get a response?
  1. Help & Faq

How do I contact support?

How to contact RubyMB support and access further resources.

PreviousCommunity & supportNextHow do I report bugs?

Last updated 1 month ago

How do I contact support?

Our friendly support team is here to help. Learn what information to share and when can you expect a response.

There are two ways to get in touch with us:

  • You can email directly.

To assist you effectively, please provide the following information:

  • If your support request is specific to a particular base or data, the base or data ID.

  • If you encounter an error, please share the complete error message.

  • Screenshots or short videos demonstrating the issue can be very beneficial.

  • Please explain the steps you are following, the outcomes you get when you take those steps, and what you expect.

When will I get a response?

We aim to respond to every message within 1 business day. At busy times this might not be possible, but we’ll always get back to you as soon as we are able.

Please note our support team works Monday to Friday, from 9 am to 5 pm CDT.

[email protected]